Trying to do international business without prior cross-cultural training is a recipe for disaster. But there is more to such training than learning how to order a five-course meal

When organizations become cross-border entities, cross-cultural factors start affecting every aspect of the business. Whether in multi-cultural teams or in business interactions, the variants of cultural nuances eventually end up affecting the business. Cross-cultural training is conducted by most international organizations to equip their employees with skills to do business in a global environment. But there is much more to cross-cultural training than a crash course in etiquette or learning how to buy a theater ticket; it is about a deeper understanding of the values and ethos that define a culture. However, this starts by understanding one’s own culture and then graduating to understanding and appreciating the differences of another.

Misinterpretations and misconceptions are common when the same situation is viewed differently by people from different cultures. The basis of inter-cultural relations are not about changing other people, but adapting oneself to another culture. Today it is an integral part of BPO culture for those personnel who have to interact with overseas clients.

Adith Multilingual Services Training Process:

Cross-cultural training can be divided into 6 categories:

1.  Country Briefing:
This gives you a general insight in the respective country. Here Geographical location, Ethnic groups, Language(s), Religion(s) etc. are explained.

2. Social Structure:
Here you will be informed about the structure of the society, cultural differences and the community.

3. Lifestyle:
This part covers typical foods, dressing, dining, social life etc.

4. Cultural Sensitivity
In this very important part you will learn about etiquette, protocol and communication styles.

5. Business Etiquette
Etiquette, manners, and cross cultural, or intercultural communication have become critical elements required for all International and Global Business executives, managers, and employees. As international, multinational, transnational, multi domestic, and global business continues to expand and bring people closer, the most important element of successful business outcomes may be the appreciation and respect for regional, country, and cultural differences - known as cultural diversity.

6. Local Usages
In this part of our training you will be given a brief introduction into the local language and its concept.

Languages: French, German, Spanish, Arabic, Chinese, Italian, Dutch, Japanese, Portuguese, Russian, Korean, Danish, Finnish and many more...